Sorry to hear you are having issues.

","id":"RKPP54NK85"},{"title":"feel-free","content":"

Feel free to reach out if you have any other questions or feedback.

","id":"W2GRAKYXIM"},{"title":"thank you","content":"

Thank you for trying Store.link 🤗

","id":"5TRD0S7VRE"},{"title":"Follow up","content":"

Just checking in, all good on your end?

If you still need help, please reply back to this email.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"QPAJB4XEI5"},{"title":"access-block","content":"

Thanks for reaching out.

There was a change in Google's permission policy (for accessing Google sheet). So we have to re-authenticate every user who signed via Google.

Here is what you need to do.

Visit https://myaccount.google.com/connections on the Google account that you used to sign into Store.link earlier
This will list all apps with permission to access your Google account. You will find Store.link there
Choose Store.link in this list and click on Delete all connections.
Now you try to visit dashboard again and login with the same Google account.

Please try it and let us know if you are facing issues.

","id":"TEK5V7X742"},{"title":"game-block","content":"

We found that your online store is selling game credits.

Selling game credits is against our terms. Generally, we do not allow selling items you do not have the right to sell.

If you have proper official authorisation from the game developer to sell their virtual goods, please send us the proof. We will review and unblock the store.

","id":"XF6KLYY39V"},{"title":"No response follow up","content":"

Just checking in, all good on your end?

Since we have not heard back from you, for now, we will mark this conversation as closed, but if further assistance is needed feel free to reply to this conversation and the chat will be reopened.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"XGJP27FQOG"},{"title":"shyjal","content":"

Happy to help,
Shyjal from Store.link
Share Review ❤️️ | Become Affiliate ⚡️

","id":"JC5SOIAKAI"},{"title":"aslam","content":"

Happy to help,
Aslam from Store.link
Tell us your Feedback 😊 | Become Affiliate ⚡️

","id":"KFGM8U9A3X"},{"title":"cemre","content":"

Happy to help,
Cemre from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"MY989LC293"},{"title":"Markdown","content":"

Store.link supports Markdown format. You can use this to add links to your Product Description. Here is our guide for more information on the subject.

","id":"T3FCU78D6X"},{"title":"Elaborate Query / Issue","content":"

Thank you for reaching us, happy to help!

Could you please elaborate on your query?

Please tell us what you need help with or what didn't work for you and we will be happy to assist you 🙂

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"MP90T4BQKY"},{"title":"Other (replied)","content":"

I replied to your other email on the same query.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"Y541J9B0CF"},{"title":"Refund Issued","content":"

We refunded your money on our side. It usually takes 5-10 business days (sometimes less) for you to see it on your card. This time might vary depending on your card issuer.

Have a lovely rest of your day,

","id":"XKKK9G06FV"},{"title":"Escalate","content":"

I've passed this on to our Product Team and I will get back to you as soon as I have an update.

Thank you for your patience.

","id":"UC5ZJILKXQ"},{"title":"Holding","content":"

Thank you for contacting Store.link.

We have received your message and will get back to you shortly.

","id":"XVGPZAN6NP"},{"title":"Feature Request","content":"

Thank you for contacting Store.link regarding your query.

I'm sorry to advise that option is currently not available. I have now added this to our feature requests.

We really appreciate your feedback.

Feel free to reach out whenever you need further help.

","id":"68TZMS9GAE"},{"title":"Template","content":"

It's not possible to change the template for an existing store. However, you can create a new store with the desired template and copy the information from your old store.

","id":"V7QLPHIYNS"},{"title":"Column Headers","content":"

Sorry to hear you are having issues. Please check whether any of the column headers on your Product Sheet have been changed or deleted.

Column headers are used to add information for different attributes of the Product listing. Each of these column headers have a purpose and their names in the Google sheet should not be changed. They must remain as they are, for the proper functioning of your Store.link website.

For more information, please check our guide: Column headers of Product Sheet

","id":"991C3FX3Q4"},{"title":"Short Testimonial","content":"

Glad I could help 🙂

We're trying to gather some testimonials. We're a small team! A brief testimonial from you would greatly support our product 🙏🏻

Here are some examples that we show on our website:

If you could spare a minute to share a few thoughts, that would be great 🤗

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"EZSZKJ5GWG"},{"title":"image upload","content":"

For adding images, there are 4 methods you can use:

add the raw URL of the image to your Google Sheet
use an =IMAGE(\"Raw URL\") formula
upload images via your Store.link dashboard
add images via Google Drive.

Please check our guide for more information: How to add an image for your Product?

","id":"UD6FBLN91V"},{"title":"Blocked","content":"

Thank you for reaching out. We block stores automatically if they are found to violate any of the following:

Selling illegal products
Selling regulated products without proper licenses
Selling restricted items that don’t meet requirements
Offering offensive content
Selling copyrighted material without authorization
Selling game credits

Please review the prohibited items list in our terms to ensure compliance. If you believe this was a mistake, feel free to provide more details, and we’ll look into it further. Please refer our terms and conditions for more details

","id":"TIPHR8MVGC"},{"title":"Forward","content":"

I look forward to hearing back from you.

","id":"QCNY7T3VPR"},{"title":"Sibel","content":"

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"1KC143XFDX"},{"title":"Domain","content":"

Please note that some DNS settings can take a little time to come into effect.

Could you please send a screenshot of your custom domain settings in Store.link Dashboard and also your DNS manager?

","id":"LFFUQ68IBN"},{"title":"Delivery","content":"

Thank you for trying Store.link 🤗

We do not have a delivery confirmation step. Store.link does not take care of tracking or getting delivery confirmation.

When you Ship the order, you can leave a custom note, where you can leave the tracking ID for the customer.

I hope the flow is clear. Please let me know if you have any questions.

","id":"MHAISEIOW8"},{"title":"No phone support","content":"

I am sorry to tell you that we do not provide support over the phone.

Please ask your questions here via email and I will be happy to answer them all.

","id":"P6V7GC1CHU"},{"title":"Aslam's calendar","content":"

Please book a call into Aslam's calendar here - https://cal.com/aslamabbas

","id":"2WCWNO5N1C"},{"title":"Startup discount","content":"

We offer a special discount for startups!

Apart from this, we offer a special discount for startups! We provide a 50% discount for the first year on any plan you choose; including yearly plans.

To qualify for this offer, I just need some docs to verify that you are indeed a startup. If you can send them over, I can request this offer for you.

","id":"LS0PJACEVZ"},{"title":"Bounty","content":"

Thank you for your interest!

We don't have a bug bounty. We look at the issues reported and reward them if they are found to be serious issues.

Please send the details to shyjal@micro.company with the complete details:

1. What's the issue and severity?

2. Example to reproduce

3. Fix suggestions

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"QOGAO6BB0C"},{"title":"Product variants","content":"

You may use product variants!

Please see our help guide for more info: What are Product Variants?

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"IULNEMCGJ8"},{"title":"Add chatbot","content":"

To add your chatbot to Store.link, please go to Settings > Integrations and copy your Collect.chat code snippet inside Custom Script.

Here is our help article on the subject: How to add custom JavaScript to my online store?

","id":"TJHMXB3NYZ"},{"title":"Accidentally deleted","content":"

It will not be possible to recover a deleted Google Sheet as we do not keep a copy of deleted items.

In this case, you will need to create a new store.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

","id":"0XFOQ82TJJ"},{"title":"Wrong Company","content":"

Sorry, you seem to have messaged the wrong company.

We help people build no-code e-commerce sites!

If you need any help with that, please let us know.

Thank you,
Sibel from Store.link
Tell your Story 🌟 | Become Affiliate ⚡️

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want fixed width my site","Hi, I'm having trouble with custom pages placed in the header. When I click on them on mobile, they return to the home page instead of the custom pages.\n\nI set the custom pages in both the header and footer. On mobile, the footer directly redirects to the custom pages, but not the header.","Je déjà effectué cette démarche,mais sans suite","How will the money come to me if the buyer decides to pay with cash","no I tried the same , still the problem remains","How can I delete my another link","Help me shared my publications","can you please help me with my listing page","je neux supprimer les liens que j'ai mis dans l'entete et pied de page de mon site mais je n'y arrive pas","Hi!","how to delete an order","delete order","can I link a new google sheet to the existing store?","link new google sheet to existing store","what will be the size of banner slides images in pixels","photo to product","product gallery","How to manual sync","how i do a manual sync","how i sync on excel sheet","Footer social media link add whatsapp with icon","How social media link like whatsapp with icon not showing in footer","Can i have i bot for my store MegaStore HT","Can you provide external payment gateway integration like Midtrans? I'm having trouble connecting Midtrans to store.link."],"negative":7,"tickets":7},"emails":{"_id":"68e7c60aaa0a682fecc11b68","total":11}}}

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